IT Service Management in der Praxis mit ITIL®: Der Einsatz von ITIL® Edition 2011, ISO IEC 20000:2011, COBIT® 5 und PRINCE2®
File Name: IT Service Management in der Praxis mit ITIL®: Der Einsatz von ITIL® Edition 2011, ISO IEC 20000:2011, COBIT® 5 und PRINCE2® .pdf
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